Case summary
Platform, dispute reason, amount, deadline, timeline, and your position — summarized for the reviewer.
For Shopify, Stripe, and PayPal merchants
Lost a chargeback with a weak response you spent hours on?
Send your case screenshots. We deliver a professional evidence pack with case summary, rebuttal letter, and submission-ready PDF — in under 24 hours.
No passwords. No app installs. You submit the final evidence through your own account.
<24h
standard turnaround
87%
more complete than DIY
0 login
screenshots only
Most merchants lose disputes not because they’re wrong — but because the evidence is incomplete or poorly organized.
You uploaded a tracking screenshot and wrote a short explanation — the bank rejected it.
You included the right proof but in the wrong format — the reviewer couldn’t follow it.
You didn’t know which evidence matters most for “fraud” vs “not received” — you included everything, missed the key piece.
How it works
Three steps to a stronger response
1
Send your case details
Share the dispute reason, deadline, order screenshot, tracking info, and any customer messages. No passwords needed.
2
We prepare the evidence pack
A human reviews your materials, matches evidence to the dispute reason, writes a rebuttal letter, and builds a structured PDF.
3
You submit and get a result
You upload the evidence pack through your own Shopify, Stripe, or PayPal dashboard. We guide you through the submission.
The difference
What changes with a proper evidence pack
Without evidence pack
DIY: One tracking screenshot
No timeline, no rebuttal, no policy reference. The bank sees a jumbled set of files and has to guess what happened. Most reviewers skim; if they don't find what they need in seconds, you lose.
With DisputePack
Professional: 10–15 page structured PDF
Executive summary first, then timeline, then evidence matched to the dispute reason, then a concise rebuttal letter, then policies. The reviewer gets the full story in under 2 minutes.
Deliverables
What you get in the evidence pack
Evidence checklist
What you have, what’s missing, what’s strong, what should be excluded — so you know exactly where you stand.
Rebuttal letter
Professional English response tailored to the dispute reason (fraud, not received, unrecognized, etc.) — based only on your facts.
Submission-ready PDF
Fully formatted evidence pack with timeline, direct proof, customer communication, and policies — ready to upload.
Pricing
Choose the right pack for your case
Case Review
$19
Best if you’re not sure whether to fight the chargeback.
- Evidence completeness check
- Missing evidence identification
- Fight / don’t fight recommendation
- Delivered in 12 hours
Standard Evidence Pack
$79
For most ecommerce disputes. Includes everything you need to submit a strong response.
- Full case summary and timeline
- Evidence completeness audit
- Custom rebuttal letter
- Submission-ready PDF pack
- Platform submission guide
- Delivered in 24 hours
Priority Evidence Pack
$139
For urgent or high-value disputes. Everything in Standard, plus extras.
- Everything in Standard
- Priority 12-hour delivery
- Evidence gap remedy suggestions
- Customer withdrawal email template
- One free revision
Select a plan above → fill out case details → pay securely via PayPal → we start working. No payment required to submit.
Deadline approaching?
Send your case now. We deliver before it’s too late.
Most chargeback deadlines are 7–21 days. If your deadline hasn’t passed, we can still help. Start with a free case check.
Submit My Case — Free ReviewNo payment required to submit. We only charge if you proceed with the evidence pack.
FAQ
Questions sellers ask before getting started
Can you guarantee I will win the chargeback?
No — and no honest service should. The issuing bank or payment platform makes the final decision. What we do is ensure your evidence is complete, well-organized, and professionally presented so the reviewer has everything they need to rule in your favor.
What if I already uploaded evidence — can you still help?
If your deadline hasn’t passed and the platform allows edits, yes. Send us what you’ve submitted and we’ll identify gaps and prepare a stronger version. If the platform doesn’t allow changes, we can help you prepare for any appeal options.
Do you need my Shopify, Stripe, or PayPal password?
No. Never share your password with anyone. We work entirely from screenshots and exported records. By default, you submit the final evidence pack through your own account.
What if the order amount is small — is it worth paying for an evidence pack?
Consider this: a $19 Case Review can tell you within hours whether your case has strong enough evidence to fight. The $79 Standard Pack is best for disputes over $100. For orders below $50, we’ll give you an honest recommendation — sometimes it’s better not to fight.
I’m a Chinese seller. Can you communicate in Chinese?
Yes. You can send materials and questions in Chinese. The evidence pack and rebuttal letter will be in professional English for submission to the bank or platform.
What happens if my deadline has already passed?
If the platform deadline has passed, the case may no longer be eligible. Send us a screenshot of the status page first — we’ll check at no cost whether appeal options are still available.
How long does it take for you to deliver?
Standard delivery: within 24 hours of receiving all your materials. Priority delivery: within 12 hours. Most cases are delivered faster than the estimate.
What dispute types do you handle?
Product not received, fraud, unrecognized transaction, product not as described, refund not processed, duplicate charge, and subscription canceled. We match evidence strategy to each specific reason.
Get started
Ready to submit your case?
Fill out the secure intake form with your dispute details. We review the reason, deadline, and evidence at no cost. You only pay if you want us to prepare the full evidence pack.